Refund policy

Refund Processing

Once we receive and inspect your returned items:

  • Eligible refunds will be processed within 14 days
  • Refunds will be issued to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank or card provider
  • Original delivery charges are non-refundable (unless the product was faulty)

Exchanges

We do not offer direct exchanges. If you'd like a different product, please return the eligible item for a refund and place a new order.

Your Consumer Rights

This policy does not affect your statutory rights under UK law. Under the Consumer Rights Act 2015, you have legal rights if products are faulty or not as described. For more information, visit the Citizens Advice website.

Contact Us

If you have any questions about our refund policy, please contact us:

Email: returns@dermaglowskincare.co.uk